When hiring an IT Professional or Company

There are a lot of choices out there for small business computer repair. When selecting an IT service provider, make sure the technicians are certified and experienced working in an enterprise IT environment. We see far too often retail store technicians giving bad advice and/or recommending software solutions that are not practical for small businesses. If your company employs more than 2 employees, you need professional IT support and service.

I hear from business owners and office administrators, they believe it’s cheaper to take their PC equipment to the large (big-box) retail stores for repair. The truth is, it’s just the opposite. Most large retail stores charge more than double the rates you’d receive if you used a professional IT service provider, such as found here on the Computer Repair Directory. These large retail stores sometimes hire young, inexperienced staff to lower their operating costs. So the likelihood you’ll receive sound advice from a teenager when discussing your enterprise applications or business hardware is slim.

The next time your company has a computer related issue, go to Google and search for Computer Repair (followed by your city name).

Google Search Computer Repair

You’re likely to find a number of trustworthy and professional IT service providers that will come to your office. Some of these providers can be a little pricey. Do your research, visit 5 to 10 websites to find out what their prices are and if they offer same day service.

I’ve found websites that do not show there prices up-front usually have something to hide. You’ll find as I did, IT providers who are not up-front with their pricing are normally the most expensive. The hourly rate is important, but should not be the only factor when selecting a firm to administrator and repair your office computer equipment. You should look for an IT service provider that staffs experienced, certified technicians.

For those who are not fluent in geek, knowing the questions to ask and the certifications to look for will help tremendously! The basic certification for a computer technician is the A+ certification, also known as the COMPTIA A+ certification. Those who are A+ certified are capable of diagnosing, troubleshooting and repairing hardware and software related issues. This is the bare minimum. Any technician that touches your computer equipment should be at least an A+ certified tech.

Comptia A+ Certification

Network+ also known as COMPTIA Network+ technicians are proficient in planning, installing, configuring and troubleshooting your networking equipment. This includes routers, gateways, switches, hubs, access points, network appliances and wireless network devices. Another networking certification to ask about is the Cisco CCNA.  A Cisco Certified Network Associate is just as, if not more capable than a Network+ technician.

If your small business has more than 5 employees, there’s a good chance you have Microsoft Windows 2003 or Windows 2008 Server setup to oversee and administrator your operations. Microsoft offers several Windows Server certification paths. A few are MCP, MCSA and MCTS. MCP stands for Microsoft Certified Professional. MCSA stands for Microsoft Certified Systems Administrator. MCTS stands for Microsoft Certified Technology Specialist.

Microsoft Certified Professional

These are all difficult certifications to obtain and those who hold any of these titles have the technician know-how to troubleshoot, administer, advise and secure your small business IT environment.

Selecting the most suitable IT firm to care for your employees and IT equipment can sometimes be difficult. Knowing what questions to ask up front and understanding that not all firms are the same will save you time and money.

Remember to ask about hourly rates and if they offer a discount for projects that cannot be completed in one day. Finally inquire about the technicians. Make sure all of their help desk and desktop support technicians are at least A+ certified.

Good luck with your search!

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Category: Computer How-To

About the Author ()

JC is an MCSA, MCTS, MCP, Net+ and A+ Certified Technician. He is also an avid Web Developer, WordPress Jedi, SEO Connoisseur and owner of an IT Firm in the Midwest. During the day he helps tackles Server Administration and Desktop Support issues for small business. With over 15 years experience installing, configuring and troubleshooting retail and enterprise software, he's seen it all. Please use the comments section or contact page to reach out.

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